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Frequently Asked Questions

Our goal is to provide our customers with the very best experience when ordering their replacement upholstery foam. Listed below are some of the more frequent foam questions we receive. If you don’t’ find the answer to your questions please let us know and we’ll be glad to help you with your foam type selection process.


How do I determine which foam type to use?
Answer:

Please read our product selections page. Our focus is on quality seating upholstery foam for furniture. If you have further questions, please contact us.

How long can I expect my foam to last?
Answer:

Foam does not have an expiration date, but it does have a performance range in relation to weight load and use. A good high density foam should have years of life (spring) when used as primary seating under normal conditions. The conventional foam 1.8 lb density does not have the same spring as a high density foam, but works well for a shorter high use. It also has a longer life when used as an occasion piece. Please read our products selection page - Understanding the foam numbers. http://www.pfa.org/intouch/new_pdf/hr_IntouchV1.2.pdf (about density)

Can I order samples?
Answer:

We have available 2.5 x 8 x 8 foam samples, and our dacron fiber for $2.50ea. To order samples go to stock sizes and place the order for the samples desired.

What if I don't see my shape?
Answer:

You can send a template (pattern) Please see measuring and select the template tab. We do not do molded foam. (foam poured into a mold)

Can I change or cancel an order?
Answer:

Changes can be made if done within 24 hours. Sometimes we are able to do it after that period. Orders may be cancelled within 24hrs after order is placed.

Can I return my foam if I change my mind or it doesn't feel the way I had thought it would?
Answer:

No however, we will take returns if we have made a mistake. Your ordered is shipped compressed due to it's size, please open the package immediately and lay your pieces out flat to breathe and regain size. If you feel that we have miss-cut within a 1/4 inch, we will need the order returned to be measured. If we are in error we will send out your replacement as quickly as possible with free shipping and refund your return shipping charges. (e-mailing a digital photo of the cushion with a tape measure clearly showing the dimensions will speed up the process.) Due to the nature of custom work, it is the customer's responsibility to measure correctly. If your measurements are not accurate we can not be responsible. Contact us, because some mistakes are easily corrected. We strive to have satisfied customers. Each customer can be assured of receiving new foam. We do not restock. We only use quality foam that has been inspected several times and is within specifications for the foam type.

How do you ship my order?
Answer:

In most cases we ship United Parcel. If you order is oversized, we compress it for shipping. It needs to be opened immediately and laid out to breathe and regain shape. For your convenience we will send you an e-mail with your tracking number when we have shipped your order.

What is polyurethane foam?
Answer:

Polyurethane foam is a flexible foam, made mostly of petrochemicals, that is best known for it's use in spray foam insulation, mattress tops and mattress toppers, upholstered furniture, and car seats. These are just some examples of how it is being used, but the possibilities are endless. Polyurethane foam comes in several different varieties and densities. Usually the high density foam is a little more durable, while low density polyurethane foam may degrade relatively quickly over time. Polyurethane foam, no matter what density, will not provide the same support associated with memory foam. The Polyurethane Association web site has a wealth of information. http://www.pfa.org/

Where can I learn more about polyurethane foam?
Answer:

The Polyurethane Association's web site has a wealth of information. http://www.pfa.org/

Where can I learn more about the spray adhesive and the "Green Guard Air Quality Certification" you use to apply Dacron Fiber?
I have heard that fire retardant chemicals in foam releases PBDEs and is harmful to the environment.
Answer:

Prior to 2004, PBDEs (poly brominated dipheny ethers) were one of the most widely used flame retardants in furniture and other products. They were an environment hazard and are no longer used. Much safer products are used today. Flame retardants save lives.